We work to make your purchase process simple and easy to use, follow the steps below to make your purchase; First: Select the product you want to buy; second: select your size and your favorite color; third: add to the bag; fourth: go to your cart and click on checkout, if you are not logged, or you do not have an account created, you can register or enter to your user before checking out; fifth: add the required information, and you are ready to go. If you have any questions or concerns, you can always contact us through the following email: Support@villarcares.com 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

 If you need help you can write to us by direct message through this page or email us to: Support@villarcares.com or feel free to contact us through our live chat 5 days a week from 8 AM to 5:30 PM

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Before receiving any claim for lost packages in email, confirm that the shipping address was correct. Also get in touch with the shipping carrier to try locating the lost order.

If something arrives damaged, send a photo of the damaged item to support@villarcares.com with the subject “damaged item”, then we'll gladly contact you to resolve and replace the item

The waiting time will vary depending on the state to which we ship it. Before checking out, you will see the estimated waiting time for your order. If you need help you email us to: Support@villarcares.com or feel free to contact us through our live chat 5 days a week from 8 AM to 5:30 PM